Returns & Exchanges
At our company, sustainability is of utmost importance to us, and we take great care in producing all of our pieces in small batches or made-to-order. As a result, we regret to inform you that we cannot accept returns of our products.
To ensure that you are completely satisfied with your purchase, we kindly recommend that you carefully review our size guides, product details, and invoice before placing an order and accepting it. If you find yourself in between sizes or would like to customize anything, we encourage you to add notes at checkout or contact us via email as soon as possible after placing your order.
However, if you receive a faulty item, the wrong size (for instance, if you ordered a Medium and received a Large), or damaged, we will be more than happy to investigate the matter and issue a full refund upon completion of our investigation with our design team.
Having said that, our goal is to have happy and satisfied customers and a pleasant experience with NAVAA. We are happy to hear any concerns you may have on a case-by-case basis.