Frequently Asked Questions

    SHOPPING ONLINE GUIDE

    Use the drop downs on our main navigation tab to find outfits filtered by designers, occasion, men, or women. You can also browse through our curated sections on the homepage like bestsellers and Navaa’s curated picks. If you need help, message our stylist on bottom right and someone will be able to assist you.

     

    WHAT IS THE DELIVERY TIME FOR MY PURCHASE?

    All the pieces listed on our website are customized and or created once an order is placed. While some standard sizes might be readily available for shipping, others may take 15-30 days to reach you, depending on the type of outfit. For example, if you’re looking to buy a lehenga that has hand embroidery and intricate designs, we suggest you order at least a month in advance. While a casual dress or a semi formal piece may be delivered as fast as two weeks. If you need something shipped on an express service, please contact us via email or WhatsApp us at +91-857-320-8359 and we will be able to prioritise your shipment. Please read the product description for specific delivery times.

     

    HOW TO FIND PERFECT SIZING?

    While most of our labels offer custom created outfits, others can tighten or loosen the standard sizes (S, M, L etc.) if there is a margin in the piece. So, if you are an in-between size and would like to provide notes for our designers to help you adjust the size, please pick your usual size, and then add your measurements in the notes section. If you want a fully customized outfit, please pick the custom option, and fill the form with accurate measurements. You can also watch our guide if you need help measuring yourself.

     

    DO YOU DO BULK ORDERS FOR GROOMSMEN AND BRIDESMAIDS?

    Yes, we can help you style and shop for outfits for your wedding. We also provide a personalized wedding party discount code for you and your guests to purchase outfits from us. Email us or fill out the contact form at bottom right and one of our stylists will reach out to you.

     

    DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    We ask you to register with us so we can make your shopping experience even more personalized. Once you register with us, you can:

    • Track your orders and review past purchases.
    • Get premium access to pieces in our incoming inventory and return of sold-out items.
    • You will also be notified of price changes, mark-downs or offers on items in your wish list.
    • Be the first to know about our upcoming in-person events and pop-ups in North America.

     

    DO YOU HAVE A PHYSICAL STORE?

    We do not have a physical store right now but stay tunes for upcoming pop-ups and exhibits.

     

    IS MY PERSONAL INFORMATION KEPT PRIVATE?

    Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

     

    I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

    To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

     

    WHAT PAYMENT METHODS DOES NAVAA accept AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

    We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and PayPal. All payments are processed through a secure checkout system. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. If you need assistance in placing an order, you can call Customer Care.

     

    HOW CAN I TRACK MY ORDER?

    Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.