NAVAA Rental Terms & Conditions

Your rental includes only the outfit and accessories listed in your booking confirmation. Review the size, rental dates, total price, pickup instructions and return deadline before paying. Rentals are for local pickup and return in the Boston area unless NAVAA agrees otherwise in writing. Any item-specific terms and charges must be disclosed before booking.

Inspect the outfit and included accessories at pickup. Tell NAVAA about fit concerns, missing pieces or existing damage before wearing it. Rental pieces may show minor signs of previous wear. Please check measurements and arrange a fitting if you are unsure of the size.

Return every piece and accessory to the designated location by the date and time in your booking confirmation, using the supplied garment bag or packaging. Follow the drop-off instructions, including return to the designated dry cleaner when instructed. If your return date falls on Sunday, return on Monday during opening hours without a late fee. Extensions require NAVAA’s written approval and depend on availability; request an extension before your return deadline.

A late fee of $10 USD per day applies after your confirmed return deadline. For a Sunday return, the deadline moves to Monday during opening hours as described above. Any approved extension and its price will be confirmed in writing.

• $75 USD per rental item with a retail value of $1,000 USD or less.
• $150 USD per rental item with a retail value over $1,000 USD.

The applicable deposit is disclosed before checkout. After return and inspection, NAVAA refunds the deposit less any itemised charges permitted under these terms. If charges exceed the deposit, NAVAA will provide an itemised explanation of the remaining amount due. The deposit is security, not a limit on responsibility for loss or damage. Contact NAVAA for your refund status; bank processing times may vary.

Standard dry cleaning is included in your rental price and handled by NAVAA. Do not wash, spot-treat or arrange cleaning yourself. Follow your booking’s return instructions. Specialist stain treatment beyond standard cleaning may incur an additional charge as described below.

Do not alter, hem, cut, glue or permanently modify any piece. Ask NAVAA before using pins, fashion tape or temporary adjustments. Avoid applying perfume directly to the fabric and keep makeup, tanning products and oils away from it. Protect delicate embroidery from sharp jewellery and rough surfaces. Do not iron or attempt repairs without NAVAA’s instructions. If a spill or damage occurs, contact us promptly; do not try to remove the stain yourself.

There is no separate damage protection fee. Ordinary wear, standard cleaning and pre-existing damage are not charged to you. Damage requiring repairs, specialist stain treatment beyond standard cleaning, missing pieces, loss, theft or damage beyond repair may result in reasonable additional charges. Repair charges are based on the work needed; replacement charges reflect the affected item’s disclosed replacement value, condition and age. NAVAA will provide an itemised explanation and supporting photos, repair estimates or replacement valuation before requesting payment or making a deposit deduction. Covered standard cleaning will not also be charged separately.

Contact Info@shopnavaa.com as soon as possible to request a cancellation, date change or outfit change. Changes depend on availability and may affect the price. Any cancellation deadline, refund or credit conditions, and missed-pickup charges applicable to your rental must be communicated before you book; this page does not establish an automatic cancellation penalty. If no cancellation policy is displayed, contact NAVAA before paying to confirm the applicable terms. If NAVAA cannot supply your booked outfit, you may accept an alternative or receive a refund for the unavailable rental, including its deposit.

Contact Info@shopnavaa.com with your order number for booking, fit, return, damage or deposit questions. By accepting these terms at booking, you agree to the return deadline, care requirements and charges disclosed for your rental. Later changes to this page do not change the terms of an existing booking unless you agree. Nothing in these terms limits rights you have under applicable consumer protection law.