Política de reembolso

RETURNS AND EXCHANGES


HOW TO RETURN AN ITEM

To return or exchange a product please email us the order# with invoice number to info@shopnavaa.com and we will help you with the process.Your purchase should be sent back to us within 10 days of receiving your order with tags. Loose tags or broken tags will not be accepted for an exchange or credit note.

Our team will provide you with a reference number for the return, following which you can simply fill up our online returns form quoting the reference number and ship the item back to us. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.

REFUNDS
All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Navaa will follow the policy of repair following replace and finally store credit if the item cannot be repaired or replaced.
If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below:

Email info@shopnavaa.com

RETURNS POLICY
Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer. Please read below: 

  • Made to Order/Measure/Custom/Bespoke/Sale items are not eligible for returns.
  • Accessories and Bags do not qualify for a refund, store credit, or an exchange.
  •  The customer is advised to check the ordered products and quantity in the invoice prior to accepting the package from the logistics/courier. In case of a discrepancy, we request you to leave a remark with the logistics/courier company and notify us at info@shopnavaa.com with the discrepancy details within 24 hours of accepting the package.
  • In case of the discrepancy is found correct, Navaa will follow the policy of Repair following Replace and finally Store Credit if the item cannot be repaired or replaced. All other items can be returned in exchange for another item or online store credit.
  • Return outside the 14-day window may be accepted at our discretion.
  • Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
  • Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return along with all invoices and paperwork.
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain the proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.
  •  All shoes should be tried on a carpeted surface before wear.
  • Beauty Skincare, cosmetics, haircare, and fragrance must be returned unused, unopened, and in their original packaging otherwise, we may not accept them.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. Items that are damaged because of normal wear and tear are not considered to be faulty.

COLOURS


We have made every effort to display the colors of our products that appear on our website as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.